📄 RETURNS & REFUND POLICY

Made by Kaci

Last updated: 17/03/2026

All bracelets are handmade and personalised to order. For this reason, we are unable to accept returns or offer refunds for change of mind once an item has been dispatched.

🛍️ Order Approval Process

Before dispatch, a photo of your finished bracelet will be sent to you for approval, along with a size guide to confirm your selected size.

• If you are unhappy with the bracelet shown in the preview, you may request changes or a full refund before dispatch

• Once you confirm that you are happy with the bracelet, the order will be processed and dispatched

• After confirmation and dispatch, returns and refunds are not accepted

If we do not receive confirmation within 7 days, the order will be cancelled and a full refund will be issued.

🚫 Acceptable Personalisation

We reserve the right to refuse any order that includes inappropriate or offensive wording.

This includes, but is not limited to:

• Rude or abusive language

• Racist or discriminatory wording

• Threatening or harmful messages

• Any content deemed inappropriate at our discretion

If such an order is placed:

• The order will be cancelled

• A full refund will be issued

• The item will not be made or dispatched

⚠️ Important Information

Please ensure that:

• The name or wording is entered correctly when ordering

• The correct bracelet size is selected

We cannot be held responsible for errors made during the ordering process once production has begun.

📦 Damaged or Incorrect Items

If your item arrives damaged or there is a mistake with your order, please contact us within 48 hours of delivery at: info@madebykaci.co.uk

We will work with you to resolve the issue as quickly as possible.

💎 Product Care

Bracelets are delicate jewellery items and should be handled with care.

We are unable to offer refunds or replacements for:

• Damage after delivery

• General wear and tear

Due to small beads, bracelets should be worn with care and are not recommended for very young children.

Shipping Information

Orders are sent using Royal Mail Tracked 48.

Shipping cost: £2.75

(Free delivery is available on orders over £30).

Before dispatch, you will receive a photo of your finished bracelet for approval. Once you have confirmed that you are happy with the bracelet, your order will be dispatched within 24 hours.

Royal Mail Tracked 48 aims to deliver your order within 2 working days after dispatch, although delivery times may occasionally vary.

Once your order has been dispatched, you will receive tracking information so you can follow your delivery.